Privacy Policy

1. Introduction

Prince Jewellers ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and your rights.

2. Information we collect

We collect information you provide directly:

• Account details (name, email, password)
• Shipping and billing addresses
• Order and payment history
• Contact form submissions and email newsletter subscriptions
• Product reviews and wishlist contents

We also collect automatically:

• Device, browser, and IP information
• Pages viewed and interactions (analytics)
• Cookies and similar technologies

3. How we use it

To process orders and payments, provide customer service, send transactional emails (order confirmations, shipping updates, password resets), improve our services, and, with your consent, send marketing communications.

4. Payment information

We do not store credit card numbers. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified processor. Stripe's handling of your payment data is governed by their privacy policy at stripe.com/privacy.

5. Sharing

We share data only with the service providers needed to operate our store: Supabase (hosting, auth), Stripe (payments), Resend (email), Vercel (hosting), and couriers who deliver your orders. We never sell your personal information.

6. Your rights

Under Australian privacy law (Privacy Act 1988), you may access, correct, or request deletion of your personal information. Email info@princejewellers.com.au to exercise these rights.

7. Contact

Prince Jewellers
Shop 4, Lake Street, Caroline Springs, Victoria 3023
+61 424 916 916 · info@princejewellers.com.au